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Raving Fans: A Revolutionary Approach To Customer Service
written by Ken Blanchard, Sheldon Bowles
Studio : William Morrow
by William Morrow
Release Date : 1993-05-19
Publisher : William Morrow
Released : 1993-05-19
Availability : Usually ships in 1-2 business days
Number of Items : 1
Avg. Customer Rating: (based on 121 reviews)
List Price : $21.95
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
written by Leonard L. Berry, Kent D. Seltman
Studio : McGraw-Hill
by McGraw-Hill
Publisher : McGraw-Hill
Released : 2008-05-19
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Number of Items : 1
Avg. Customer Rating: (based on 4 reviews)
List Price : $27.95
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The Ultimate Question: Driving Good Profits and True Growth
written by Fred Reichheld
Studio : Harvard Business School Press
by Harvard Business School Press
Publisher : Harvard Business School Press
Released : 2006-03-02
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Number of Items : 1
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List Price : $29.95
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
written by Joseph Michelli
Studio : McGraw-Hill
by McGraw-Hill
Publisher : McGraw-Hill
Released : 2008-06-13
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Number of Items : 1
Avg. Customer Rating:(based on 2 reviews)
List Price : $24.95
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
written by Jeffrey Gitomer
Studio : Bard Press
by Bard Press
Publisher : Bard Press
Released : 1998-08-25
Availability : Usually ships in 1-2 business days
Number of Items : 1
Avg. Customer Rating: (based on 76 reviews)
List Price : $30.00
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
written by Pete Blackshaw
Studio : Doubleday Business
by Doubleday Business
Release Date : 2008-07-08
Publisher : Doubleday Business
Released : 2008-07-08
Availability : Usually ships in 1-2 business days
Number of Items : 1
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List Price : $21.95
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The Big Book of Customer Service Training Games (Big Book Series)
written by Peggy Carlaw, Vasudha K. Deming
Studio : McGraw-Hill
by McGraw-Hill
Publisher : McGraw-Hill
Released : 1998-09-01
Availability : Usually ships in 1-2 business days
Number of Items : 1
Avg. Customer Rating:(based on 24 reviews)
List Price : $24.95
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Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
written by Jeffrey Gitomer
Studio : FT Press
by FT Press
Publisher : FT Press
Released : 2006-03-03
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Number of Items : 1
Avg. Customer Rating:(based on 44 reviews)
List Price : $19.99
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
written by Jeffrey J. Fox
Studio : Hyperion
by Hyperion
Release Date : 2000-05-17
Publisher : Hyperion
Released : 2000-05-17
Availability : Usually ships in 1-2 business days
Number of Items : 1
Avg. Customer Rating: (based on 67 reviews)
List Price : $16.95
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Human Sigma: Managing the Employee-Customer Encounter
written by John H. Fleming, Jim Asplund
Studio : Gallup Press
by Gallup Press
Publisher : Gallup Press
Released : 2007-10-28
Availability : Usually ships in 1-2 business days
Number of Items : 1
Avg. Customer Rating:(based on 9 reviews)
List Price : $25.95
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